Help Centre

GENERAL

WHAT ARE OUR BUSINESS HOURS?

We operate between 9am-5pm AEST Monday-Friday

WHERE ARE WE LOCATED?

We are an ONLINE STORE and do not have a physical showroom. However, we’re always here to help! If you have any questions or need assistance, please reach out via our contact form or flick us an email.

HOW DO YOU CONTACT US?

We’re always here to help! If you have any questions or need assistance, please reach out via our contact form or flick us an email.

DO YOU SHIP INTERNATIONALLY?

No we only ship to addresses in Australia.

WHAT WARRANTY DO YOU OFFER?

All products come with a minimum 1-year warranty.

ORDERS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Google Pay, PayPal and Afterpay.

CAN I CHANGE OR CANCEL MY ORDER?

We process orders quickly, so changes or cancellations are not guaranteed. If you need changes, contact our support team immediately. Once an order is packed or shipped, changes are no longer possible.

CAN I PICK UP MY ORDER?

We are an ONLINE STORE and do not have a physical showroom. All orders will be shipped to delivery address.

DO YOU OFFER DISCOUNTS OR PROMOTIONS?

Yes, we occasionally run promotions or bundle deals. Sign up to our newsletter or follow us on social media to stay updated.

HOW DO I RETURN A PRODUCT?

Contact our support team with your order number and the reason for return. We'll provide instructions based on your situation.

Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Refunds are processed within 10 days of receiving the returned item(s).

PRODUCTS

DO YOUR PRODUCTS INCLUDE INSTALLATION INSTRUCTIONS?

Yes. Most products include printed instructions.

WHEN WILL A PRODUCT BE RESTOCKED?

If a product is out of stock, you can sign up for restock alerts using the 'Notify Me' feature on the product page.

DOES THE RTT LADDER UPGRADE FIT MY LADDER?

Fits standard rectangular rooftop tent ladder rungs (Approx. 40mm x 27mm). Does not suit ladders with inclined or wide step rungs.